- Details
- Category: Discipline
- Blanc, I.; Novo, O. (2018). Gestão da Qualidade e de crises em negócios de Turismo. SENAC. Capricho, L. (2014). As estratégias de qualidade no alojamento turístico e o turismo sustentável (tese de doutoramento). Universidade Miguel Hernández Capricho, Lina & Lopes, Albino (2007). Gestão da qualidade (1.ª ed.). Editora RH. Cruz, B.I., & Brás, D.M. (2024). Sustentabilidade - Um Desafio Coletivo. Tinta da China EFQM (2016). EFQM framework for the hospitality and tourism industry. EFQM Pires, A. (2012). Sistemas de gestão da qualidade ? ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação . Edições Sílabo Santos, A.N., Teixeira, A., & Rosa, A. (2023). Gestão da Qualidade - De Deming ao Modelo de Excelência da EFQM (4.ª ed.). Edições Sílabo. Van der Wagen, L. (1997). Communication in Tourism & Hospitality: Meeting the World in the Workplace. Hospitality Press.
- Tourism Management
- 6029
- 21643
- Quality and Sustainability Management
- ISMAT6029-21643
- 2
- 5
- 0
- 12
- Não
- Português
- The teaching methodology encompasses theoretical lectures for content exposition (expository and interrogative methods) and student-led presentations and discussions (active and participatory methods). External Learning Experiences: Study visits and field trips provide students with practical experiences and the opportunity to apply their knowledge in real-world contexts. Continuous assessment is based on a group project (40%) and its respective presentation (40%), attendance (10%), and an individual report on a study visit or seminar (10%). The group project is divided into two stages: Application of an EFQM assessment within a business context. Implementation of Problem-Based Learning (PBL) to develop critical thinking regarding challenges in implementing a tourism sustainability program. Final Assessment: Students who do not opt for continuous assessment or do not pass it will take a written exam (100%).
- Mandatory
- The objectives of this curricular unit are: LG1 - Present the concepts and techniques related to quality management; G2 - Provide the student with knowledge of the latest theoretical and practical applications of quality in the current context of complexity and uncertainty; LG3 - Show that study quality and its relationship to sustainability are critical to organisations' performance. At the end of the course unit, students should be able to: LG4 - Present the concepts associated with quality management; LG5 - Develop and implement a quality management system.
- CP1 - Introdução à problemática da qualidade CP2 - Abordagem histórica ao conceito de qualidade e sua evolução CP3 - Sistema português da qualidade/Sistema europeu da qualidade - Certificação de sistemas da qualidade Processos - Qualificação de pessoas Normalização CP4 - Sistemas de gestão da qualidade (EN ISO 9000, 9001, 9004 e NP 4427) Processos diretos - Processos associados CP5 - Programas de qualidade total - O modelo EFQM CP6 - Avaliação da qualidade CP7 - Ferramentas/Técnicas da qualidade CP8 - A qualidade e a sua relação com o desenvolvimento sustentável A responsabilidade social e a ética da qualidade
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Ponderação
Assíduidade
10%
Trabalho de grupo
40%
Apresentação do trabalho de grupo 40%
Saída de campo com relatório individual 10% Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- The Quality and Sustainability Management UC explores strategies to integrate sustainable and quality practices in the management of tourist activities. Its scope covers the tourism industry, including areas such as hotels, tour operators and tourist destinations. The areas of intervention include improving the tourist experience, environmental preservation, and social and economic responsibility. This UC is pertinent due to the growing demand for sustainable tourism and the need to ensure quality and responsibility in the tourism industry
- Details
- Category: Discipline
- Fernandes, A. M (2023). Direito do Trabalho, 22ª edição, Coimbra. Almedina
- Labor and Social Security Law
- 6852
- 25576
- Collective Labor Law
- ISMAT6852-25576
- 1
- 5
- 0
- 12
- Não
- Português
- The curricular unit will be teaching with a balance between theorical-practical exposition of topics by professor (presentation and discussion of the subjects and questions of the syllabus and their knowledge application) in the and dialogue with and between students. During classes students are encouraged to ask questions, give their opinion in relevant subjects, and participate in case-solving classes. Presenting assignments is also a very important learning tool. Students may choose to write an essay on a particular subject. A list of suggestions will be available, but students may choose a different subject. The professor will be available to discuss the subject choice.
- Mandatory
- Acquire and deepen knowledge about the major themes of collective labour law -- regimes of labour organizations, collective bargaining, and collective labour conflicts --, enabling students to correctly understand and interpret collective phenomena that occur in the workplace, and also to intervene, professionally, in the corresponding processes, with solid legal bases.
- 1. The labour colective law 2. The labour associations: employees and employers’ associations, the work commissions and the employees associated in collective structures. Trade union freedom. 3. The collective autonomy: its constitutional basis. The legal regime of collective negotiation and the instruments not negotiations of collective labour regulation. Social consultation: its legal relevance. 5. Collective labour disputes and conflict prevention and resolution processes provided for by law. In particular: voluntary and non-voluntary arbitration 6. The legal regime of strike and lock-out.
A classificação dos estudantes pode resultar da avaliação de um trabalho/ensaio/artigo escrito e respetiva apresentação em aula e a participação na aula ou um ou vários elementos escritos a desenvolver ao longo do período de aprendizagem relativos aos conteúdos programáticos nos quais se reflete e analisa temas selecionados e enquadrados nos conteúdos programáticos.
The student’s classification may result from the evaluation of a written work /paper/ article and its presentation and discussion in the classroom. The valuation also considers the global participation of the students in the classroom and in the juridical discussions about the subjects of the syllabus. The evaluation may also include various written elements and analytical reflections made in the course time from many subjects proposed by the teacher or choose by the student.
- Semestral
- The main issues surrounding the law of collective labor relations will be revisited, but from a more problematic perspective and in greater depth, allowing students to develop a critical view of each of these issues.
- Details
- Category: Discipline
- Creative Technologies
- 6332
- 13396
- Fundamentals of Physics
- ISMAT6332-13396
- 1
- Bachelor
- 4
- 0
- 12
- Não
- Português
- EN
- DAAD - Department of Architecture, Arts and Design
- Semestral
- Details
- Category: Discipline
- Tourism Management
- 6029
- 21622
- Tourism and Hospitality Law and Legislation
- ISMAT6029-21622
- 2
- 4
- 0
- 12
- Não
- Português
- Semestral
- Details
- Category: Discipline
- Freitas, Carolina (2013). A defesa do trabalho decente e a substituição processual em Portugal e no Brasil. LTr. Silva, Carolina de Freitas e (2023). A dimensão coletiva do processo e os direitos laborais e sociais. AAFDL. Martins, Alcides (2023). Direito do Processo Laboral. 5ª Edição. Almedina. Pinheiro, Paulo Sousa (2020). Curso de Direito Processual do Trabalho. Almedina. Ramalho, Maria do Rosário Palma (2016). Tem o direito processual do trabalho princípios próprios? In Ramalho, Maria do Rosário Palma & Moreira, Teresa Coelho (coord.), O novo código de processo civil e o processo do trabalho. Estudos APODIT. 1ª edição (pp. 13-22). AAFDL Editora. Vasconcelos, Joana (2022). Direito Processual do Trabalho. Universidade Católica.
- Labor and Social Security Law
- 6852
- 25579
- Jurisdictional Protection of Labor Relations
- ISMAT6852-25579
- 1
- 5
- 0
- 12
- Não
- Português
- The classes will focus on both theorical and practical issues but will have a strong theoretical-expository methodology that is thought necessary for the proper development of master’s students. There will also be presentation of works by students, and subsequent discussion in class in the form of seminars.
- Mandatory
- Given the foundational notions of Labour Law and Civil Procedure carried over from the 1st study cycle by students, the main objective of this course unit is to convey specific knowledge of Procedural Labour Law, while drawing attention to the protection of relevant legal goods and to the characteristics that shape individual and collective labour relation - all with the purpose of providing the students with methodological tools that help them carry out scientific research in a critical, consistent, and autonomous way.
- 1. Access to Law and to effective judicial protection in the labour field: diagnosis and some solutions in the field of legitimacy and causes for the defence of individual, collective and diffuse interests. 2. The principles of procedural labour law. 3. The labour jurisdictional system and its procedural assumptions. 4. Species and forms of process: the common form and special forms of declaratory process 4.1. Action for recognition of the existence of an employment contract 4.2. Lawsuits arising from accidents at work and occupational disease 4.3. Action opposing dismissal on grounds of its unfairness/illegality and action opposing collective dismissal. 4.4. challenging the confidentiality of information and interpretation of collective bargaining agreement clauses.
A avaliação será contínua e levará em conta a assiduidade e a participação ativa nas aulas, especialmente através da contribuição dos alunos para o debate dos variados temas. A apresentação de um ou mais trabalhos escritos, seguidos ou antecedidos por uma discussão em sala, integra não apenas a metodologia de ensino, mas também a de avaliação. Neste sentido, faculta-se ao aluno a entrega do trabalho escrito depois da apresentação oral, em data previamente agendada para o efeito, a fim de que o mesmo possa beneficiar da discussão em sala, inclusive dos comentários do professor, pois que são ferramentas importantes de reflexão e úteis para a preparação do trabalho de forma tão completa e madura quanto possível.
The assessment will be continuous and will consider the presence and active participation of students in the debates. The presenting of one or more written works preceded or followed by discussion in class is part of the teaching methodology and the assessment procedure. For this reason, the students are allowed to deliver their written work after its oral presentation (until a predetermined date) so that they may benefit from comments garnered during the discussion of their oral presentation and that will help them in reflecting on the topic and improving their work.
- Semestral
- The aim of this course is to reflect on the procedural instruments - individual and collective - that can be used to adequately protect substantive labor law.
