- Details
- Category: Discipline
- Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Morgan Kaufmann. Iberogestão. (2020). Gestão por processos. Lisboa: Iberogestão. Reis, F. L. (2020). Informação e gestão de processos de negócio. Coimbra: Almedina. Vom Brocke, J., & Mendling, J. (Eds.). (2018). Business process management cases: Digital innovation and business transformation. Springer.
- Business Processes and Operations Management
- 1860
- 16612
- Process Analysis and Modelling
- ISLA Santarém1860-16612
- 3
- 5
- 0
- 25
- Não
- Português
- Face-to-face: 1. Expository method: the defined program content is explored. In addition, the demonstrative method is used to present concrete examples of how the content can be applied. 2. Laboratory practice: based on the Problem-Based Learning (PBL) methodology, aiming to find solutions to problems identified by students or proposed by the teacher. Independent: 3. Guided research proposed by the teacher, aiming to consolidate the topics under study and providing input for the practical work developed by students.
- Mandatory
- Ojectives: O1. Describe and explain the context that underlies the development of new models and business processes supported by information and communication technologies; O2. Explain the benefits of managing organizations oriented to describe the main processes and regulatory frameworks and reference models; O3. Identify and design the processes of an organization from the business model of the organization; O4. Enumerate, explain and apply the main methodologies, techniques and tools to support the modeling and analysis of processes in an organization; O5. Specify information systems to support the execution and management of business processes from the respective models. C1. Understand the various tools for modeling business processes and integrate them in the design and development of business processes of an organization; C2. Planning, designing and implementing systems to support implementation and management of business processes from the respective models.
- 1. Concepts and foundations 1.1 Models and processes 1.2 Background and strategic importance 2. Management systems-oriented processes: reference standards and reference models 3. Identification and modeling of processes and services. 3.1 Methods of representation and process documentation 3.2 VSM (Value Stream Map) 3.3 Examples of application cases 3.4 Model 'as-is' and model 'to-be' 4. Specification of information systems supporting the implementation and management of processes and services 5. Management processes 5.1 Models, techniques and tools 5.2 Implementation of processes and customer interaction 5.3 Improvement and performance management 6. Systems and solutions to support process execution 6.1 Workflow Management Systems 6.2 Systems document management and content management systems
A avaliação curricular será concretizada através 2 momentos de avaliação: trablho em Grupo (Projeto), com componentes teórica e prática, valendo 50% da nota final (1º momento de avaliação) e uma frequência valendo 500% (2º momento de Avaliação). Estes momentos retratarão o ponto de situação de cada grupo de trabalho com base na metodologia referida (PBL)
Caso a não obtenção de avaliação durante o período curricular, a avaliação final compreende a realização de um exame escrito (100%).- Semestral
- The course covers the modeling and management of business processes supported by information technologies, exploring methodologies, tools, and systems that enable the design, analysis, and implementation of organizational processes aligned with business models and strategic objectives.
- Details
- Category: Discipline
- AMARAL, Ana et alii, Semana Europeia 2000: Prevenção das perturbações músculo-esqueléticas, Lisboa, IDICT, 2000 CABEÇAS, José Miguel e GRAÇA, Luís, Avaliação das condições de trabalho em postos de caixa de supermercados, Lisboa, IDICT, 2001 FONSECA, António et alii, Concepção dos locais de trabalho: Guia de Apoio, Lisboa, IDICT, 1998 GRANDJEAN, Etienne -Manual de Ergonomia: adaptando o trabalho ao homem, 1997, Artes Médicas MARTINS, José A. Lomba, Ergonomia, euro-empresa e nova gestão, 1991, Universidade Portucalense MONTMOLLIN, Maurice de, A ergonomia, 1995, Instituto Piaget
- Engineering Work Safety
- 1210
- 147
- Ergonomics
- ISLA Santarém1210-147
- 2
- 7
- 0
- 25
- Não
- Português
- Face-to-face: 1. Brief presentation of fundamental concepts followed by classroom discussion with student participation. 2. Learning based on case studies and approaches to complex problems, and other approaches focused on critical reflection and group discussion. Independent: 3. Supplementary work/research guided by the instructor to consolidate the topics under study and provide input for the practical work developed by students.
- Mandatory
- The objectives of the curricular unit are: O1. Identify basic concepts of ergonomics. O2. Describe the evolution of the discipline and its current outlook. O3. Distinguish ergonomic approaches Francophone and Anglo-Saxon. O4. Distinguish prescribed work of actual work, the task of designing and implementing activities. O5. Define the main lines of application of ergonomics. O6. To characterize the ergonomic intervention in processing the work itself, through an inductive analysis of bottom-up. O7. Undertake an ergonomic analysis of human error. O8. To characterize the ergonomic intervention methodology, identifying the role of representations in and for action. O9. Clearly distinguish the concepts of ergonomics and how to apply them and deepen them in their practical work.
- 1.Ergonomics concept, objectives and methodology of the study; 2.Milestones evolutionary Ergonomics 3.Anthropometry 4.Design jobs; 5.design of work equipment, 6.man-machine interface; 7.Environmental factors of nuisance; 8.lighting systems, prevention and protection, 9.basic parameters of sizing systems for artificial lighting criteria for the maintenance, 10.cleaning of the lighting system, 11.lighting levels recommended; 12.technical standards work with display screens; 13.risks, Prevention and protection, legislation, 14.organization of work: concepts, methodology and criteria for risk assessment.
Avaliação contínua (a realizar no decorrer do semestre) que consiste:
- Exercícios em aula (portfólio) (15%)
- Trabalho de grupo (45%)
- Teste individual (40%).
Avaliação final através de exame (100%)- Semestral
- The course introduces ergonomics as a multidisciplinary science focused on the human operator, bringing together contributions from the biological, social, and engineering sciences to analyze work and promote conditions that simultaneously improve performance, health, and quality of life in the workplace.
- Details
- Category: Discipline
- Antunes, M. & Rodrigues (2018). Introdução à Cibersegurança. FCA. Marinescu, D. (2018). Cloud Computing - Theory and Practice. Morgan Kaufmann. Frye, C. D. (2019). Microsoft excel step by step. Microsoft Press. Lambert, J., & Cox, J. (2023). Microsoft Office step by step (Office 2021 e Microsoft 365). Microsoft Press.
- Tourism Management (ISLA Santarém)
- 2340
- 12963
- General Principles of Computing
- ISLA Santarém2340-12963
- 1
- 5
- 0
- 25
- Não
- Português
- Face-to-face: 1. Expository method: Brief presentation of the defined program content. In addition, the demonstrative method is used to present concrete examples of the application of the content. 2. Laboratory practice: based on the Problem-Based Learning (PBL) methodology, aiming to find solutions to problems identified by students or proposed by the teacher. Independent: 3. Guided research proposed by the teacher, aiming to consolidate the topics under study and providing input for the practical work developed by students.
- Mandatory
- O1. Enable the acquisition of computer knowledge (hardware and software) from a manager and user perspective; O2. Provide the fundamental knowledge and skills necessary for the correct use of computer technologies in the context of personal and professional activities; O3. Provide the possibility of using productivity and storage platforms and cloud computing; O4. Provide the acquisition of knowledge and skills on cybersecurity. At the end of the course, students should be able to: C1. Select the most appropriate computer applications for each situation and use them efficiently and productively; C2. Develop and insert content into collaborative computing and learning platforms; C3. Master the fundamental concepts of cybersecurity by incorporating behaviors, standards, and techniques that are essential for data and information protection into their personal and professional activities.
- 1. Operating Systems (Windows and Linux) 2. Principles of computer operation 3. Productivity and storage platform (Google Drive) 4. Graphic presentation tool (PowerPoint) 5. Word processor (Word) 6. Reference manager (Mendeley/Zotero) 7. Spreadsheet (Excel) 8. Cybersecurity fundamentals (Cisco Academy) 9. Generative AI, automation, productivity tools, and cybersecurity associated with the use of AI.
A avaliação em regime curricular é composta pela realização de um exercício de avaliação direcionado para a componente teórica da unidade curricular e por três exercícios práticos desenvolvidos no período de aulas, sendo pelo menos dois deles realizados individualmente. Cada um dos elementos de avaliação tem a seguinte ponderação: exercício teórico 30%, exercícios práticos 70%.
A avaliação em regime final é orientada pelos mesmos objetivos e baseia-se num exame (100%) integrando a componente teórica e a componente prática da unidade curricular.
- Semestral
- In this course, students develop skills in computer science (hardware, software, productivity, and cloud computing) and cybersecurity, learning how to use technologies efficiently and safely in their personal and professional activities, with appropriate selection of applications and adoption of good data protection practices.
- Details
- Category: Discipline
- Dicionário Editora da Língua Portuguesa (2014). Porto Editora Amorim, C., Sousa, C. (2013). Gramática da Língua Portuguesa. Areal Editores. Silva, Paulo Nunes da Silva (2020). Manual de técnicas de expressão e comunicação. Lisboa: Universidade Aberta.
- Artificial Intelligence
- 7052
- 4399
- Portuguese Language
- ISLA Santarém7052-4399
- 1
- 4
- 0
- 25
- Não
- Português
- In attendence: 1- Theoratical/practical classes: presentation of concepts; discussion of programme contents; textual interpretation; resolution of grammatical and lexical exercises using digital tools (RED). 2- Practical classes: conversational situations; simulation of real situations; discussion of topics; brainstormings; researching information and presenting/discussion it, using digital tools (AI); solving exercises either in an intranet environment or using paper suport. Autonomous: 3- Inverted classroom dynamics with information research for application in the classroom context. 4- Consolidation of the contents taught in class by researching additional information and solving exercises on the different themes and contents.
- Mandatory
- Nothing to declare.
- Nothing to declare.
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
Teste de avaliação/Frequência
05-01-2026
60%
Trabalho
17-11-2025
40%
(...)
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- Nothing to declare.
- Details
- Category: Discipline
- Lopes, Albino (2007). Manual da Gestão da Qualidade. Editora RH. Normas NP EN ISO 14001 Normas NP EN ISO 9001 Pinto, Abel (2012). Sistemas de Gestão Ambiental - Guia para a sua implementação. Edições Silabo. Soares, I. Pinto, A. (2009). Sistemas de Gestão da Qualidade. Edições Sílabo. Vários (2011). Gestão Ambiental e Sustentabilidade, Verlag Dashöfer.
- Quality, Environment and Safety Management
- 1993
- 13846
- Management Systems of Quality and Environment
- ISLA Santarém1993-13846
- 1
- 5
- 0
- 25
- Não
- Português
- As metodologias de ensino baseiam-se em metodologias ativas, em particular estudo de caso e aprendizagem baseada em projetos e problemas reais. Estas metodologias geram a necessidade de diagnóstico, discussão e recomendação de sugestões (exercícios teóricos e práticos). Procura-se facultar aos competências práticas de pesquisa, análise e desenvolvimento de estudos seguindo as regras do trabalho científico (resolução de problemas).
- Mandatory
- The objectives of the discipline are: - Present the concepts and techniques associated with quality management; - Develop and implement a quality management system; - Apply the requirements of quality management systems; - Apply the requirements of the Quality Management System, based on the normative reference NP EN ISO 9001, demonstrating mastery of the requirements considered critical; - Introduce environmental management systems; - Apply the requirements of an Environmental Management System, based on the normative reference NP EN ISO 14001, demonstrating mastery of the requirements considered critical.
- Os conteúdos programáticos permitirão aos estudantes apreender os conceitos mais relevantes e congecer os requisitos para a implementação dos sistemas de gestão da qualidade e do ambiente, bem como utilizar técnicas para a implementação dos sistemas GQA e melhoria continua dos processo produtivos nestes dois âmbitos.
A aquisição de conhecimentos é aferida por frequência. O desenvolvimento de competências é aferido através da resolução, em grupo, de um trabalho prático de grupo..
Exemplo:
Descrição
Data limite
Ponderação
Teste de avaliação
12-01-2026
50%
Trabalho prático (Grupo)
07-01-2026
50%
(...)
A realização do trabalho pático decorrerá em grande parte em sala de aula com orientação do docente, será facultado as referências bibliográficas e websites úteis, assim como, indicações para a redação de trabalho escrito (template).
- Semestral
- This curricular unit aims to provide its participants with knowledge about quality and environmental standards (ISO 9001 and ISO 14001) that enable them to identify, apply and verify the requirements of quality and environmental standards in systems management, know how to diagnose needs in the context of quality and environment, recommend changes and develop continuous improvement in these two areas.
