- Details
- Category: Discipline
- António, N. S., Teixeira, A., & Rosa, A. (2016). Gestão da qualidade: De Deming ao modelo de excelência da EFQM. Edições Sílabo. Pires, A. R. (2016). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria e serviços (2.ª ed.). Lisboa, Portugal: Edições Sílabo. Instituto Português da Qualidade (2015). NP EN ISO 9000:2015 – Sistemas de gestão da qualidade: Fundamentos e vocabulário. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 – Sistemas de gestão da qualidade: Requisitos. Instituto Português da Qualidade. (2018). NP 4427:2018 – Sistemas de gestão das pessoas: Requisitos. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 – Gestão da qualidade – Qualidade de uma organização: Linhas de orientação para atingir o sucesso sustentado. Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 – Linhas de orientação para auditorias a sistemas de gestão.
- Commercial Management
- 1937
- 5244
- Quality Management
- ISLA Santarém1937-5244
- 3
- 4
- 614
- 25
- Não
- Português
- Face-to-face: 1. Theoretical/practical classes: presentation of concepts, discussion, and application of program content in various contexts. 2. Case study-based learning. Independent: 3. Consolidation of content taught in class through additional research on the different topics and content covered and development of complementary work.
- Optional
- O1. Present the concepts and techniques related to quality management. O2. Provide the student knowledge of the latest theoretical and practical applications on the quality in the current context of complexity and uncertainty. O3. Show that the study quality and its relationship to sustainability is critical to the performance of organizations. At the end of the semester students should be able to C1. Present the concepts associated with quality management. C2. Develop and implement a quality management system
- 1. Introduction to quality issues 2. Historical approach to the concept of quality and its evolution 3. Portuguese quality system/European quality system 3.1 Quality system certification 3.2 Processes 3.3 Personnel qualification 3.4 Standardization 4. Quality management systems (EN ISO 9000, 9001, 9004, and NP 4427) 4.1 Direct processes 4.2 Associated processes 5. Total quality programs 5.1 The EFQM model 6. Quality assessment 7. Quality tools/techniques 8. Quality and its relationship with sustainable development 8.1 Social responsibility and quality ethics.
A avaliação curricular será concretizada através de:
- Trabalho (40%);
- Teste escrito (60%).A avaliação final será realizada através de exame (100%).
- Semestral
- The course presents the concepts and techniques of quality management, providing students with knowledge about the latest theoretical and practical approaches and the relationship between quality and sustainability, enabling them to present quality management concepts and develop and implement a quality management system in an organizational context.
- Details
- Category: Discipline
- Bryman, A. (2015). Social Research Methods (5th edition). Oxford University Press Coutinho, C. (2016). Metodologia de Investigação em Ciências Sociais e Humanas. Coimbra: Almedina. Vilelas, J. (2017). Investigação: O Processo de Construção do Conhecimento. Sílabo Artigos, livros, revistas e jornais científicos que estejam relacionados com a área/tema do trabalho de projeto.
- Human Resources Management
- 1211
- 13054
- Design Project in Human Resources
- ISLA Santarém1211-13054
- 3
- 12
- 0
- 25
- Não
- Português
- Teaching methodologies are based on expository, exploratory, and investigative methods, seeking to develop students' skills so that they can design projects independently and critically.
- Mandatory
- O1. Develop the skills and abilities to design work of an applied nature in an organizational context that integrates the knowledge transmitted and acquired throughout the course curriculum. At the end of the course unit, students should be able to: C1. Characterize the process of knowledge construction, research, and teaching; C2. Exercise the ability to read, analyze, and problematize; C3. Recognize and characterize the stages of an applied research project; C4. Design a project applied to an organizational context.
- 1. Introduction and presentation of the rules for project development 2. Stages of applied research 2.1 Building a work project 2.2 The starting point: clarity, feasibility, relevance 2.3 Problems and fields of action 2.4 The theoretical basis of the project 2.5 The task plan 3. Writing the project report
Os estudantes podem entregar o relatório final de projeto em qualquer das épocas previstas:
a. Época de avaliação final
b. Época de recurso
c. Época especial
A avaliação da unidade curricular em qualquer fase de avaliação é baseada no pré-projecto (85%) e na avaliação feita pelo orientador do trabalho (15%) tendo por base o empenho, rigor e autonomia demonstrados pelo estudante..- Semestral
- The course aims to develop applied research skills in an organizational context, promoting the integration of course knowledge through project design, critical analysis, and informed questioning of concrete organizational realities.
- Details
- Category: Discipline
- Business Management
- 2772
- 17676
- Data Processing and Analysis
- ISLA Santarém2772-17676
- 2
- 6
- 0
- 25
- Não
- Português
- Semestral
- Details
- Category: Discipline
- Badger, I. & Menzies, P. (2005). Business Life. London. Marshall Cavendish Education. Brooks, Bessie (2013). A Guide To English Grammar: Conjugation Of Verbs Volume 1, 2 and 3, Xisbris Corporation. Denham, K. & Lobek, Anne (2013). Navigating English Grammar - A Guide To Analyzing Real Language, John Wiley and Sons Ltd. Evans, V., Dooley, J. & Wright, S. (2012).Career Paths: Information Technology, UK. Express Publishing. Swan, Michael & Walter C. (2007). How English Works: A Grammar Practice Book (With Answers), Oxford Univeresity Press
- Digital Marketing and Electronic Commerce
- 6013
- 12561
- English
- ISLA Santarém6013-12561
- 1
- 5
- 0
- 25
- Não
- Português
- In presence: 1. Theoretical/practical classes: presentation of concepts; discussion of programme contents; textual interpretation; resolution of grammatical and lexical exercises using digital tools (RED). 2. Practical classes: conversational situations; simulation of real situations; discussion of topics; brainstorming; researching information and presenting/discussing it, using digital tools (AI); solving exercises either in an intranet environment or using paper support. Autonomous: 3. Inverted classroom dynamics with information research for application in the classroom context. 4. Consolidation of the contents taught in class by researching additional information and solving exercises on the different themes and contents.
- Mandatory
- Objectives: O1. Promote the development of oral and written skills. O2. Mobilize previously acquired linguistic knowledge and apply it in new learning situations. O3. Provide the improvement of the English language, adapting it to the socio-professional context. O4. Use the English language as a work and communication tool. O5. Improve the interpretation of scientific and technological matters. Skills and competencies: C1. Develop autonomy in communication, promoting oral and written expression, as well as mastery of grammatical rules and vocabulary. C2. Be able to apply previous linguistic knowledge to new contexts, adapting what has been learned to varied communication situations. C3. Know and practice vocabulary and technical terms related to your area of work. C4. Actively apply the English language in work tasks and situations, as a means of communication.
- Content 1. Global communication. [O1, O2, O3, O4 and O5; C1, C2, C3, C4]. Content 2 The English language in socio-professional daily life. [O1, O2, O3, O4 and O5; C1, C2, C3, C4]. Content 3 The English language and new technologies. [O1, O2, O3, O4 and O5; C1, C2, C3, C4]. Content 4. Oral and written communication in English. [O1, O2, O3, O4 and O5; C1, C2, C3, C4]. Content 4.1 The formal aspects (phonological, syntactic and lexical-semantic) of the English language system. [O1, O2 and O3; C1, C2 and C3]. Content 4.2 Grammar: verb tenses; If-clauses. [O1, O2 and C1, C2]. Content 4.3 Interpretation and text production. [O1, O2, and O5; C1, C2]. Content 4.4 Planning and development of individual projects in English; written and oral presentation of these projects. [O1, O2, O3, O4 and O5; C1, C2, C3, C4].
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
Teste de avaliação
ver Obs.
50%
Portfolio
Ao longo do semestre
15%
Apresentação Oral
ver Obs.
35%
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- The English Language Curricular Unit aims to develop essential linguistic and cultural skills for communication in English, both personally and professionally. Its field of action covers grammar, vocabulary, oral comprehension, reading and written production. The area of expertise includes the practice of conversation, text analysis and listening comprehension, preparing students for real communication situations in international contexts. The relevance of this course in the study cycle lies in its importance for the development of global skills and for success in various labor markets.
- Details
- Category: Discipline
- Doganis, R. (2010). Flying off course: The economics of international airlines (4th ed.). Routledge. Doganis, R. (2006). The airline business (2nd ed.). Routledge. Vasigh, B., Fleming, K., & Tacker, T. (2008). Introduction to air transport economics. Ashgate. Revistas Air Transport World e Airline Business (mensal) Informação em Newsletter do sector (atwonline; flightglobal.com, etc
- Tourism and Air Transport
- 6608
- 24307
- Fundamentals of Air Transport
- ISLA Santarém6608-24307
- 1
- 5
- 0
- 25
- Não
- Português
- The course adopts innovative methodologies to enhance the teaching-learning process, fostering active student participation. Scenario simulations in the air transport sector allow for the practical application of theoretical concepts. The use of real case studies facilitates critical analysis of challenges faced by airlines and airports. Interactive digital tools, such as gamification platforms and big data analysis, improve the learning experience. Additionally, debates and project-based learning encourage collaboration and the development of innovative solutions. Flipped classrooms and multimedia content complement the approach, ensuring a dynamic education aligned with industry demands.
- Mandatory
- At the end of the course unit, students should be able to: - Analyse the evolution of air transport, knowing its main contributions as an economic and business impact; - Have a general knowledge of air transport, its legal and regulatory framework, liberalisation processes and management implications; - Identify some of the vicissitudes inherent in the air transport business and its relationship with the players in the sector; - Evaluate the different business models in the regular (traditional and low-cost airlines), charter and cargo transport sectors; - Interpret the main constraints and indicators governing the activity and the resulting impacts on the air transport sector; - Evaluate the future of the air transport sector, both in terms of its more aeroplane-related aspects and in terms of processes with an impact on management.
- 1 Business Models in Air Transport 1.1 Scheduled airlines versus charters 1.2 Low-cost airlines versus hybrid models 1.3 The air cargo market 1.4 Operations and their budgetary control 2. Aeroplanes and their types 2.1 The Airbus versus Boeing war 2.2 Future developments 2.3 Fleet management 2.4 The role of maintenance in air transport 2.5 Airworthiness 3 (De)regulation 3.1 Chicago Convention 3.2 The role of ICAO and IATA 3.3 Liberalisation processes in the USA and Europe 3.4 SES and SESAR - airspace and air traffic 3.5 Role of regional and national civil aviation organisations 4. The role of airports 4.1 General characterisation 4.2 Main airport businesses 4.3 Airport services 4.4 Other complementary services (catering, etc.) 5. Future trends 5.1 IATA Vision 2050 5.2 Market behaviour over the next 20 years 5.3 Aeroplanes of the future 5.4 Space tourism
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
Frequência escrita
28-04-2026
45%
Frequência escrita
09-06-2026
55%
(...)
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- This course provides a comprehensive overview of the air transport sector, analyzing key business models, regulations, and operational challenges. Students will explore the dynamics of airlines, airports, and other stakeholders, gaining insights into the economic and strategic impacts of the industry. Topics include aircraft typologies, maintenance processes, and technological innovation. Additionally, the course covers liberalization processes, regulatory frameworks, and future trends, including space tourism. The methodology integrates case studies, simulations, and digital tools to foster critical analysis and decision-making, equipping students for the challenges of the industry.
