Quality Management

Category: Discipline
  • António, N. S., Teixeira, A., & Rosa, Á. (2025). Gestão da qualidade (4.ª ed.). Edições Sílabo. Pires, A. R. (2023). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (3.ª ed., rev. e atual.). Edições Sílabo Instituto Português da Qualidade. (2015). NP EN ISO 9000:2015 - Sistemas de gestão da qualidade: Fundamentos e vocabulário. IPQ. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 - Sistemas de gestão da qualidade: Requisitos (com Emenda A1:2024 - Ações relativas às alterações climáticas). IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 - Linhas de orientação para auditorias a sistemas de gestão. IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 - Gestão da qualidade: Qualidade de uma organização: Orientações para alcançar o sucesso sustentado. IPQ. EFQM. (2020). EFQM model 2020. EFQM.
  • Tourism Management
  • 2198
  • 5244
  • Quality Management
  • ISLA Santarém2198-5244
  • 1
  • 4
  • 0
  • 25
  • Não
  • Português
  • Content will be presented in face-to-face sessions with topic discussions, guided practical sessions, and practical work development.The Problem-Based Learning (PBL) and Case Study methodologies will be adopted, promoting student-centered active learning through the resolution of complex real-world problems.
  • Mandatory
  • The course objectives are: - Present the concepts and techniques associated with quality management. - Equip students with knowledge of the latest theoretical approaches and their practical applications regarding quality in the current context of complexity and uncertainty. - Demonstrate that the study of quality and its relationship with sustainability is essential for organizational performance. - Frame the human resources function as both a specific role within the organization and a management philosophy.
  • 1 - Introduction to the Quality Issue 2 - Historical Approach to the Concept of Quality and Its Evolution 3 - Portuguese Quality System / European Quality System 3.1 - Certification of Quality Systems 3.2 - Processes 3.3 - Qualification of People 3.4 - Standardization 4 - Quality Management Systems (EN ISO 9000, 9001, 9004, and NP 4427) 4.1 - Direct Processes 4.2 - Associated Processes 5 - Social Responsibility and Quality Ethics 6 - People Management Focused on the Implementation and Development of Quality Programs

  • A aquisição de conhecimentos será aferida através de um teste de avaliação escrito. O desenvolvimento de competências será aferido através da realização e da discussão de um trabalho individual ou de grupo. Os coeficientes de ponderação no cálculo da nota final são os seguintes: Teste - 60%; Trabalho de grupo  - 40%.

    Serão aprovados os alunos que tiverem nota final igual ou superior a 10 valores nos elementos de avaliação contínua acima indicados. Caso não sejam aprovados, terão de efetuar a avaliação final.
  • Semestral
  • The complexity and globalization of competitiveness has made quality one of the most important factors for destinations and tourist companies to achieve a competitive advantage over competitors. The quality of services and tourism products is thus a distinguishing factor for tourist destinations and their operators. For these reasons, it is vital to implement quality management systems, as well as the certification of tourist companies, through internationally accepted technical standards. As the tourism system consists of such a vast and distinct set of products and services, it is of the utmost importance to address the quality of each of these components, in order to achieve total quality.

Project Management

Category: Discipline
  • Computer Engineering
  • 7030
  • 7428
  • Project Management
  • ISLA Santarém7030-7428
  • 2
  • 5
  • 0
  • 25
  • Não
  • Português
  • Semestral

Information Systems for Management

Category: Discipline
  • Information Technology Management (ISLA Santarém)
  • 1215
  • 13037
  • Information Systems for Management
  • ISLA Santarém1215-13037
  • 2
  • 6
  • 0
  • 25
  • Não
  • Português
  • Semestral

Financial Project Management

Category: Discipline
  • Project Management (M) (ISLA-SANTARÉM)
  • 7160
  • 20689
  • Financial Project Management
  • ISLA Santarém7160-20689
  • 1
  • 5
  • 0
  • 25
  • Não
  • Português
  • Semestral

Organization and Management

Category: Discipline
  • Sebastião, T. (2013). Gestão das Organizações (3ª Ed.). Lisboa: Escolar Editora. Pinto c., Rodrigues, J., Rodrigues, R., Moreira, M. & Melo, L. (2006). Fundamentos de Gestão. Editorial Presença. Sousa, A. (1999). Introdução à Gestão: Uma abordagem sistémica. Lisboa: Verbo Editora.
  • Industrial Organization and Management
  • 1994
  • 15190
  • Organization and Management
  • ISLA Santarém1994-15190
  • 1
  • 5
  • 0
  • 25
  • Não
  • Português
  • Innovative methodologies will be used, such as the application of real case studies, allowing students to explore authentic business scenarios and develop problem-solving skills. Additionally, students will be encouraged to produce a final paper that challenges them to delve into a relevant topic, applying theoretical knowledge in practice and developing research and critical analysis skills. These methodologies aim to promote active and collaborative learning, preparing students for the challenges of the job market.
  • Mandatory
  • The objectives of this course are: - Define and distinguish the concepts of company and the elements that compose it. - Identify and characterize the company's internal functions. - Identify and differentiate the types of organizational structure. - Analyze the theories of management of organizations, their operationalization and control - Identify the principles of organizational communication.
  • 1. Organisation - Concept and types - Dimension - Ownership - Branches of activity 2. Company - Concept - Objectives and role in society - Constituent elements 3. Functions - Production - Commercial - Personnel - Finance - Strategic planning 4. Organisational structure - Concept and types - Graphical representation - Analyses 5. Management concepts and their evolution - Organisational management theories - Organisational culture - Employee participation and the top manager's responsibility 6. Organisational communication - Concept, type and players - Rules and effects

  • Casos práticos: 60%
    Aula invertida: 20%
    Produção de artigo científico: 20%
  • Semestral
  • The aim of this course is to provide an integrated view of the different areas of management and the problems of organizations, addressing the main concepts of management, organization and its functional areas.
  1. Spanish
  2. Software Engineering
  3. Networks and Data Communication
  4. Fundamentals of Project Management

Page 519 of 624

English Menu

Pesquisa

Login Form