- Details
- Category: Discipline
- António, N. S., Teixeira, A., & Rosa, Á. (2025). Gestão da qualidade (4.ª ed.). Edições Sílabo. Pires, A. R. (2023). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (3.ª ed., rev. e atual.). Edições Sílabo Instituto Português da Qualidade. (2015). NP EN ISO 9000:2015 - Sistemas de gestão da qualidade: Fundamentos e vocabulário. IPQ. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 - Sistemas de gestão da qualidade: Requisitos (com Emenda A1:2024 - Ações relativas às alterações climáticas). IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 - Linhas de orientação para auditorias a sistemas de gestão. IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 - Gestão da qualidade: Qualidade de uma organização: Orientações para alcançar o sucesso sustentado. IPQ. EFQM. (2020). EFQM model 2020. EFQM.
- SME Management
- 6011
- 5244
- Quality Management
- ISLA Santarém6011-5244
- 1
- 4
- 0
- 25
- Não
- Português
- Content will be presented in face-to-face sessions with topic discussions, guided practical sessions, and practical work development. The Problem-Based Learning (PBL) and Case Study methodologies will be adopted, promoting student-centered active learning through the resolution of complex real-world problems.
- Mandatory
- The objectives of the course unit are: - Present the concepts and techniques associated with quality management. - Provide students with knowledge of the most recent theoretical approaches and their practical applications regarding quality, in the current context of complexity and uncertainty. - Show that the study of quality and its relationship with sustainability is essential for organizational performance. - Frame the human resources function as a specific function in the organization and as a management philosophy.
- 1. Introduction to Quality Issues 2. Historical Approach to the Concept of Quality and Its Evolution 3. Portuguese Quality System/European Quality System 3.1 Certification of Quality Systems 3.2 Processes 3.3 Personnel Qualification 3.4 Standardization 4. Quality Management Systems (EN ISO 9000, 9001, 9004 and NP 4427) 4.1 Direct Processes 4.2 Associated Processes 5. Total Quality Programs 6. Quality Assessment 7. Quality Tools/Techniques 8. Quality and Its Relationship with Sustainable Development 8.1 Social Responsibility and Quality Ethics
A aquisição de conhecimentos será aferida através de um teste de avaliação escrito. O desenvolvimento de competências será aferido através da realização e da discussão de um trabalho individual ou de grupo. Os coeficientes de ponderação no cálculo da nota final são os seguintes: Teste - 60%; Trabalho de grupo - 40%.
Serão aprovados os alunos que tiverem nota final igual ou superior a 10 valores nos elementos de avaliação contínua acima indicados. Caso não sejam aprovados, terão de efetuar a avaliação final.
- Semestral
- The complexity and globalization of competition have made quality one of the essential factors for small and medium enterprises to achieve a competitive advantage in the market. Quality in business processes, from production to customer service, constitutes a fundamental differentiating element for operational efficiency and customer satisfaction. For the reasons stated, implementing quality management systems has become vital, as well as certification of SMEs based on internationally recognized technical standards. Since small and medium enterprises are characterized by limited resources but high flexibility, it is essential to ensure quality at each stage of their processes, guaranteeing resource optimization, waste reduction, and continuous improvement to achieve operational excellence and business sustainability.
- Details
- Category: Discipline
- Krishnamurthy, P. & Pahlavan, K. (2009). Networking Fundamentals. John Wiley and Sons Ltd. Véstias, Mário (2005). Redes Cisco para Profissionais. FCA, Editora de Informática. Boavida, F., Bernardes M., Vapi, P. (2008). Administração de Redes Informáticas. FCA, Editora de Informática. Magalhães, A., Gouveia, J. (2013). Redes de Computadores – Curso Completo. FCA, Editora de Informática.
- Computer Networks and Systems
- 1992
- 13148
- Networks and Data Communication I
- ISLA Santarém1992-13148
- 1
- 6
- 0
- 25
- Não
- Português
- In person: Academic activities will be developed according to the problem/project-based learning methodology (Project Based Learning) complemented by the Flipped Classroom methodology.To achieve the objectives, a network laboratory (Cisco) and network simulator software (Packet Tracer) will be made available to students. Autonomous: Students will have permanent access to content made available on the institution's collaborative and learning platforms (Moodle, ISLA X Academy and ISLA Cisco Academy) as support materials for the proposed methodologies. To achieve the objectives, network simulator software (Packet Tracer) will be made available to students.
- Mandatory
- The objectives of the discipline are: - Know the basic concepts related to computer networks, namely what a computer network is and what the tasks are. - Characterize the different architectures of computer networks. - Characterize the OSI and TCP/IP models. - Characterize computer network equipment. - Characterize Ethernet, Token Ring, FDDI technologies.
- 1. Introduction to computer networks 2. The OSI model 3. The TCP/IP model 4. Local Computer Networks (LANs) - Network cards - Physical means of data transmission - Equipment used in LANs: repeaters, hubs, bridges, switches and routers - Network topologies - Network cabling - Cable STP, UTP, coaxial, fiber optic and wireless communications - TIA/EIA specifications - Terminators - 10/100BaseTX cable tests 5. Physical layer components of the OSI model - Plugs, sockets, patch panel cables, transceivers, repeaters and hubs 6. Structured cabling design - Understanding project planning - Wiring installation (UTP) - Connection of cables in the rack: patch panels and patch cables - Physical and logical configuration.
A avaliação será concretizada através da realização de atividades previstas nas várias fases intermédias do projeto que serão objeto de definição numa grelha específica (ponderação de 30%) e do resultado final (ponderação de 70%).
A avaliação final será concretizada através de exame (100%).
Descrição
Data limite
Ponderação
Avaliação (Intermédia (10%) e componente teórica (20%))
dd-mm-yyyy
30%
Resultado Final (Projeto)
dd-mm-yyyy
70%
Avaliação Final
100%
As datas serão discutidas/defindas em sala de aula.
- Semestral
- .
- Details
- Category: Discipline
- Adolhpo, C. (2012). Os 8 Ps do Marketing Digital: O Guia Estratégico de Marketing Digital. Lisboa: Texto Editora. Chleba, Márcio (2010). Marketing Digital: Novas Tecnologias e Novos Modelos de Negócio. Rio de Janeiro: Livreiro Virtual. Gabriel, Martha (2012). Marketing na Era Digital. São Paulo: Novatec. Laudon, K.C. & Traver, C. (2014). (10th ed.). E-Commerce 2014. Pearson
- SME Management
- 6011
- 21576
- Business on the Web
- ISLA Santarém6011-21576
- 2
- 5
- 0
- 25
- Não
- Português
- During classes, active methodologies will be used to make them more dynamic, with the aim of consolidating the knowledge acquired. Some of the methodologies are: gamification; PBL (Project Based Learning); flipped classroom; and case studies.
- Mandatory
- The objectives of the course are: - Identify and describe the different business models on the Internet, selecting the most appropriate one for specific situations. - Create an Internet business based on existing platforms. - Describe and apply the main concepts and aspects associated with online marketing. - Apply website optimization techniques and use website effectiveness analysis tools.
- 1. E-commerce 1.1 Business models 1.2 E-commerce platforms 1.3 Security, privacy, and ethics 2. Web marketing and advertising: strategies and technologies. 2.1 Email marketing 2.2 Social marketing, viral marketing, online advertising 2.3 Web performance and web analytics 3. Content creation 3.1 Information hierarchy and organization 3.2 Content styles for different channels
Os alunos serão avaliados à Unidade Curricular através de 3 elementos de avaliação:
- Projeto/trabalho
- Frequência
- Participação e casos práticos em aula (10%)
Para aprovação à UC é necessário que o aluno realize obrigatóriamente a frequência e o trabalho de avaliação. A participação e casos práticos em sala de aula é uma avaliação que ocorre de forma contínua.
Descrição
Data limite
Ponderação
Momento de avaliação teórica (frequência)
-
40%
Projeto/trabalho
-
50%
No projeto/trabalho será disponibilizado aos alunos, via Moodle, um enunciado com os critérios de avaliação. Ainda assim, consideram-se alguns dos seguintes paramêtros:
-
Clareza, organização e redação do trabalho escrito
-
Adaptação das Normas APA e o template do ISLA Santarém – Instituto Politécnico
-
Criatividade e sensibilidade estética
-
Raciocino lógico e estratégico
-
Apresentação e defesa oral
- Semestral
- The Web Business UC will explore the commercial transitions made via the Internet. The aim is to enable students to communication and implement online stores
- Details
- Category: Discipline
- Dicionário Editora da Língua Portuguesa (2014). Porto Editora Amorim, C., Sousa, C. (2013). Gramática da Língua Portuguesa. Areal Editores Lopes, Maria do Céu (2011). Gramática da Língua Portuguesa. Plátano Editora Azeredo, Maria Olga (2016). Gramática Prática de Português. Raiz Editora
- Computer Networks and Systems
- 1992
- 4399
- Portuguese Language
- ISLA Santarém1992-4399
- 1
- 4
- 0
- 25
- Não
- Português
- In Attendence: 1. Theoretical/practical classes: presentation of concepts; discussion of programme contents; textual interpretation; resolution of grammatical and lexical exercises using digital tools (RED). 2. Practical classes: conversational situations; simulation of real situations; discussion of topics; brainstorming; researching information and presenting/discussing it, using digital tools (AI); solving exercises either in an intranet environment or using paper support. Autonomous: 3. Inverted classroom dynamics with information research for application in the classroom context. 4. Consolidation of the contents taught in class by researching additional information and solving exercises on the different themes and contents.
- Mandatory
- The objectives of the curricular unit are: -Promote the development of oral and written skills, in terms of comprehension, expression and production in Portuguese (LP). -Apply previously acquired linguistic knowledge. Continuing the study of PL with a view to improvement, adapting it to the modern, professional and personal needs of the trainees. Critically analyze different types of statements -Acquire planning and preparation techniques for different textual typologies. Produce oral and written statements, adapting them to different communicative situations. -Acquire methods and techniques for searching, recording and processing information.
- 1. Language and communication - Language and language - Use of language as a social activity - Verbal activity as a form of action - Communicative competence - Principles that guide verbal communication: the principle of cooperation and conversational maxims - The said and the implicit - Use of language and situational context 2. Oral communication - Particularities of orality - Oral communication processes - Exposure - Interview - Meeting 3. Written communication - Treatment of problems with punctuation, accentuation, spelling and the rules of text processing - Production writing - The structure of the sentence - Period - Paragraph 4. Written communication processes - Academic text vs. non-academic text - Utilitarian text of an administrative nature: notice, letter, report, minutes, curriculum vitae.
No âmbito da avaliação, os alunos serão avaliados na componente oral (40%). Será selecionado um tema e apresentarão o trabalho individualmente à turma, acompanhado de um suporte digital apenas com imagens ou com recurso a palavras, pontualmente.
O outro elemento de avaliação é uma Frequência (60%) que aborda toda a matéria lecionada em aula.
Exemplo:
Descrição
Data limite
Ponderação
Trabalho: Apresentação Oral
40%
Frequência
60%
(...)
Ao longo do 1º semestre, serão colocadas no Moodle Fichas Informativas e Fichas de Trabalho de auxílio ao trabalho autónomo dos alunos.
Através desta plataforma, os alunos poderão colocar e esclarecer dúvidas com a docente.
- Semestral
- Nothing on this particular item.
- Details
- Category: Discipline
- Alves, Jorge et. al (2011) Inovação, Manual de Boas Práticas, InovaDomus.. Dantas, J. e Moreira, A. C. (2011). O Processo de Inovação; Lidel – Edições Técnicas. Freire, A., (1999). A Internacionalização das Empresas Portuguesas, Edições Verbo. Sarkar, S. (2009). Empreendedorismo e Inovação (2ª edição); Lisboa: Escolar Editora.
- SME Management
- 6011
- 21577
- Innovation and Internationalization
- ISLA Santarém6011-21577
- 2
- 4
- 0
- 25
- Não
- Português
- Case Study Analysis Gamification
- Mandatory
- The objectives of the curricular unit are: Raise students' awareness of innovation topics. Characterize the most relevant aspects of innovation management. Evaluate and interpret innovation processes. Develop and formulate strategies to enhance the innovative performance of organizations. Participate in the preparation of applications for the protection of industrial and intellectual property of innovations developed in the organization. Provide knowledge about the functioning of international markets. Identify the different forms of entry into foreign markets. Identify, analyze, and understand cultural behavior models that influence each market in an international context. Discuss the policies for implementing internationalization.
- .
Descrição
Data limite
Ponderação
Teste de avaliação
-
40%
Exercícios em aula (estudos de caso ou outros)
-
60%
- - - Semestral
- The UC of Innovation and Internationalization of PMEs is of great importance for the development of strategic and operational skills in today's globalized world. It aims to provide an approach to the innovation and internationalization (I&I) processes necessary for the competitiveness and sustainable growth of PMEs. Scope: Field of Action: To equip students with theoretical knowledge and practical cases on (I&I). Area of Operation: Study of international markets and business innovation, including the development of new products and services, with a focus on strategies for entering foreign markets. Intervention Domains: Business Strategy International Marketing Management Legal and Institutional Issues In an increasingly globalized world, the ability to innovate and internationalize is necessary for the growth and survival of PMEs. At UC, we seek to provide the necessary skills to implement and position SMEs in the external market.
