Organization and Management

Category: Discipline
  • Sebastião, T. (2013). Gestão das organizações (3ª ed.). Escolar Editora. Pinto, C., Rodrigues, J., Rodrigues, R., Moreira, M., & Melo, L. (2006). Fundamentos de gestão. Editorial Presença. Sousa, A. (1999). Introdução à gestão: Uma abordagem sistémica. Verbo Editora.
  • Digital Marketing and Electronic Commerce
  • 6013
  • 15190
  • Organization and Management
  • ISLA Santarém6013-15190
  • 1
  • 5
  • 0
  • 25
  • Não
  • Português
  • Innovative methodologies will be adopted in the teaching-learning process, aimed at promoting active, collaborative learning geared towards solving real problems. Among the methodologies to be used, the following stand out: ·         Problem-Based Learning; ·         Gamification; ·         Flipped Classroom; ·         Design Thinking; ·         Case Studies. Real-life case studies will also be used, allowing students to explore authentic business scenarios and develop problem-solving skills. Students will also be encouraged to write a final paper, which will challenge them to explore a relevant topic in depth, applying theoretical knowledge in practice and developing research and critical analysis skills.  
  • Mandatory
  • The learning objectives of this course include providing a clear understanding of the fundamental concepts of a company and management, distinguishing the elements that compose it and identifying its internal functions. Additionally, it aims to equip students to differentiate between various types of organizational structures and their specific characteristics. Another objective is to analyze and understand organizational management theories, their operationalization, and control mechanisms, developing the ability to apply these concepts in practice. It also aims to develop skills in organizational communication, understanding its principles, rules, and effects in a business context. Finally, it seeks to promote the practical application of acquired knowledge through the resolution of case studies and the development of a final research paper.
  • Organization: Concept and types; Size; Ownership; Industries. Company: Concept; Objectives and role in society; Constituent elements. Functions: Production, Commercial, Personnel, Financial; Strategic planning. Organizational Structure: Concept and types; Graphical representation; Analysis. Management Concepts and Their Evolution: Theories of organizational management; Organizational culture; Employee participation and the responsibility of top management. Organizational Communication: Concept, types, and actors; Rules and effects.

  •  

     

    Frequência 1

    13-11-2025

    40%

    Frequência 2

    15-01-2026

    45%
    Exercícios práticos (6 no total, contam os 4 melhores)   15%

    Exame

    A definir

    100%

     

     
  • Semestral
  • The course "Organization and Management" aims to provide students with a comprehensive understanding of the fundamentals of business management, including cost accounting, organizational structures, and internal company functions. Focusing on the practical application of management concepts, this course integrates the analysis of industrial costs, strategic planning, and organizational communication, preparing students for real challenges in the context of small and medium-sized business management.

Tourist Operations and Reservation Systems

Category: Discipline
  • Abranja, N., Alcântara, A., Braga, C., Marques, A., Nunes, R., (2012). Gestão de Agências de Viagens e turismo. Lidel Holloway, J., (2012). The Business of Tourism, Pearson Education Limited, Harlow, England. Rodrigues, J. et al. (2013). The geography of transport systems. Oxon: Routledge. Travelport (2017). Galileo for Travel Professionals - Using Travelport Smartpoint 6.0. Ed. Travelport
  • Tourism and Air Transport
  • 6608
  • 15752
  • Tourist Operations and Reservation Systems
  • ISLA Santarém6608-15752
  • 1
  • 5
  • 0
  • 25
  • Não
  • Português
  • The teaching approach adopted is based on the active method, encouraging co-operative (peer) and creative learning. Face-to-face: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Technical visit to an AGVT/OT 3. Simulated practice: Simulation using specific software for distributing and selling services; Scenarios and activities that allow students to explore real-world situations related to travel organisation, applying the fundamental concepts presented and developing practical skills. Autonomous: 4. Consolidation of the content taught in class through research into additional information on the different topics covered and development of additional work related to solving specific problems and group dynamics.
  • Mandatory
  • The objectives of the course are: - To provide elements that contribute to an understanding of the mechanisms and relationships of tourist intermediation; - To produce management and entrepreneurship tools applicable to travel agencies; - To reflect on the evolution and rethink the future of travel agencies; - Raise awareness of the need to defend the quality of tourism products and services; - Build an ethical and responsible awareness of work behaviour and decision-making in tourism intermediation. By the end of the course students should be able to: - Proficiently use specific software for managing travel agencies and tour operators; - Demonstrate negotiation skills and a critical and self-critical spirit within the scope of travel agency and tour operator management processes.
  • 1. Tourism intermediation in the tourism value chain 1.1 Concept and role of tourism intermediation 1.2 Evolution and trends: tourism disintermediation 1.3 Agents in tourism intermediation 1.4 Tourist distribution: typologies 2. Travel and Tourism Agencies 2.1. Origin and evolution 2.2 Concept and functions of Travel and Tourism Agencies 2.3 Types of Travel and Tourism Agencies 2.4 Activities of Travel and Tourism Agencies: own and ancillary 3. Package tours as a type of tourist itinerary  3.1 Concept and components of package travel 3.2 The process of building package tours 3.3 Procedures and legal requirements when organising a package holiday  3.4 Trends in the package travel sector 4. Technology applied to tourism operations and booking systems 4.1 Online booking platforms: concept and types 4.2 Global Distribution Systems (GDS) 4.3. Other types of tools

  • Avaliação curricular (contínua):
    A avaliação da unidade curricular, em regime de avaliação contínua, é composta por:
    - Teste teórico escrito: 30% da nota final;
    - Trabalho teórico-prático com apresentação: 40% da nota final;
    - Teste prático com a utilização do GDS Galileo: 30% da nota final.
    Todos os estudantes que, neste regime de avaliação, obtenham média inferior a 9,50 valores serão automaticamente avaliados em avaliação final.
    Os trabalhadores estudantes devem contactar a docente para esclarecimento de dúvidas relativas aos trabalhos de caractér obrigatório.
    Avaliação final:
    A avaliação final será realizada através de exame teórico-prático (100%), integrando tanto a componente teórica como a componente prática da unidade curricular.
    Épocas de recurso e especial:
    Nos casos de recurso ou época especial, a avaliação será igualmente concretizada através de exame teórico-prático (100%), abrangendo as componentes teórica e prática da unidade curricular.

    Exemplo:

    Descrição

    Data limite

    Ponderação

    Teste teórico

    		  

    30%

    Trabalho teórico-prático

     

    40%

    Teste prático (Galileo)

     

    30%

     

    Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...

     
  • Semestral
  • .

Portuguese Language

Category: Discipline
  • Dicionário Editora da Língua Portuguesa (2014). Porto Editora Amorim, C., Sousa, C. (2013). Gramática da Língua Portuguesa. Areal Editores Lopes, Maria do Céu (2011). Gramática da Língua Portuguesa. Plátano Editora Azeredo, Maria Olga (2016). Gramática Prática de Português. Raiz Editora
  • Digital Marketing and Electronic Commerce
  • 6013
  • 4399
  • Portuguese Language
  • ISLA Santarém6013-4399
  • 1
  • 4
  • 0
  • 25
  • Sim
  • Português
  •   In presence: 1. Theoretical/practical classes: presentation of concepts; discussion of programme contents; textual interpretation; resolution of grammatical and lexical exercises using digital tools (RED). 2. Practical classes: conversational situations; simulation of real situations; discussion of topics; brainstorming; researching information and presenting/discussing it, using digital tools (AI); solving exercises either in an intranet environment or using paper support. Autonomous: 3. Inverted classroom dynamics with information research for application in the classroom context. 4. Consolidation of the contents taught in class by researching additional information and solving exercises on the different themes and contents.
  • Mandatory
  • Nada a referir.
  • Nothing to declare.

  • Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.

    Exemplo:

    Descrição

    Data limite

    Ponderação

    Teste de avaliação / Frequência

     

    60%

    Apresentação oral de trabalho

     

    40%

    (...)

     

     

     

    Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...

     
  • Semestral
  • Nothing to declare.

Traffic and Complex Transportation Management and Planning

Category: Discipline
  • - Documentação da International Air Transport Association (IATA). • AHM - Airport Handling Manual • DGR – Dangerous Good Regulation • Live Animals Regulation • IATA Ground Operations Manual (IGOM) - IATA -Decreto Lei – 58/2016 – Categorias Especiais.
  • Tourism and Air Transport
  • 6608
  • 24309
  • Traffic and Complex Transportation Management and Planning
  • ISLA Santarém6608-24309
  • 1
  • 6
  • 0
  • 25
  • Não
  • Português
  • . Problem-Based Learning Stimulating learning in Projects Promotion of competition in game elements, strategy and knowledge retention Cooperative Learning in collaborative work, developing interpersonal skills, strengthening the exchange of experiences Resource of Educational Technologies such as digital tools, artificial intelligence and teaching platforms. Allows for greater accessibility, personalization and interaction with knowledge
  • Mandatory
  • At the end of the course unit the learner is expected to be able to: - Identify and plan the management of Special Assistance bookings; - Identify all types of complex transport and the procedures to be adopted; - Manage and plan Dead Load in accordance with airline procedures; - Manage and liaise with airport services, both at origin and destination, on all bookings subject to this procedure. Translated with DeepL.com (free version)
  • 1. introduction to the course 2. Types of Special Assistance 3. Management and planning of Special Assistance 4. Personalised Assistance 5. VIP Assistance and Protocol 6. Management and Booking of Live Animals 7. Management, Planning and Handling of Special Luggage 8. Weapons and Ammunition Transport Management and Handling

  • Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.

    Exemplo:

    Descrição

    Data limite

    Ponderação

    Frequência escrita

     

    40%

    Trabalho prático

     

    60%

    (...)

     

     

     

    Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...

     
  • Semestral
  • . The management and planning of traffic at airports in the organisation and coordination of ground operations that take place between the arrival and departure of an aircraft. Efficient traffic management at airports improves safety & security, reduces operating costs for airlines and ensures a better passenger experience. Airport traffic management and planning involves efficient management of the movements of aircraft, passengers, cargo and mail at airports, ensuring safety, fluidity and resources optimization.

Quantitative Methods

Category: Discipline
  • Aires, Luís M. (2010). Conceitos de Matemática – Fundamentos para as ciências da vida. Edições Sílabo. Luis, Gregório e Ribeiro, C. Silva, (1995). Álgebra Linear. McGraw-Hill de Portugal, Lisboa, 1985 Tan, S. T. (2010). Applied Mathematics: for the managerial, life, and social sciences (5th Ed). Brooks/Cole Recursos Didáticos
  • Digital Marketing and Electronic Commerce
  • 6013
  • 4944
  • Quantitative Methods
  • ISLA Santarém6013-4944
  • 1
  • 6
  • 0
  • 25
  • Não
  • Português
  • The teaching approach adopted is based on the active method, encouraging co-operative (peer) and creative learning. Face-to-face: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Laboratory practice: Completion of worksheets to analyse and interpret the results obtained; Critical analysis of case studies related to the subject area of the course. 3. Simulated practice: Scenarios and situations that allow students to explore real-world situations related to the subject area of the course, applying the fundamental maths concepts exposed and developing critical thinking. Autonomous: 4. Consolidation of the content taught in class by researching additional information on the different topics covered and developing additional work related to solving concrete problems and group dynamics.
  • Mandatory
  • The objectives of the curricular unit are: - Develop the reasoning capacity of students; - Providing the basics of quantitative methods, usually applied in the fields of economics and management; - Provide students with knowledge regarding the selection of methods and processes that are best suited to solve a particular problem; - Use correctly the language of mathematics in the development of calculation techniques that build or deepen knowledge essential to the continuance of studies in the following years. At the end of the curricular unit the student should be able to: - Master the fundamental concepts related to infinitesimal analysis. - Identify the different types of equations, inequalities and real functions of a real variable. - Predict and characterize the functions to be used in practical application. - Apply the techniques of calculation in different situations
  • 1. Numerical patterns and relationships 2. Estimation and numerical calculation 3. Patterns and Functions 4. From patterns to algebra – equations 5. From patterns to algebra – inequalities 6. Graphs and Functions 7. Limits and continuity of functions

  • Descrição dos instrumentos de avaliação (individuais e de grupo) testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.

    Exemplo:

    Descrição

    Data limite

    Ponderação

    Teste 1

    Consultar moodle de acordo com a turma.

    50%

    Teste 2

    Consultar moodle de acordo com a turma.

    50%

    (...)

     

     

     

    Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...

     
  • Semestral
  • The Applied Quantitative Methods Curricular Unit aims to provide students with knowledge and tools that help in the area of study.
  1. Marketing Management in Tourism and Civil Aviation
  2. Consumer Behaviour
  3. Project Management and Entrepreneurship
  4. Digital Content Production Tools

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