- Details
- Category: Discipline
- António, N. S., Teixeira, A., & Rosa, Á. (2025). Gestão da qualidade (4.ª ed.). Edições Sílabo. Pires, A. R. (2023). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (3.ª ed., rev. e atual.). Edições Sílabo Instituto Português da Qualidade. (2015). NP EN ISO 9000:2015 - Sistemas de gestão da qualidade: Fundamentos e vocabulário. IPQ. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 - Sistemas de gestão da qualidade: Requisitos (com Emenda A1:2024 - Ações relativas às alterações climáticas). IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 - Linhas de orientação para auditorias a sistemas de gestão. IPQ. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 - Gestão da qualidade: Qualidade de uma organização: Orientações para alcançar o sucesso sustentado. IPQ. EFQM. (2020). EFQM model 2020. EFQM.
- Tourism Management
- 2198
- 5244
- Quality Management
- ISLA Santarém2198-5244
- 1
- 4
- 0
- 25
- Não
- Português
- Content will be presented in face-to-face sessions with topic discussions, guided practical sessions, and practical work development.The Problem-Based Learning (PBL) and Case Study methodologies will be adopted, promoting student-centered active learning through the resolution of complex real-world problems.
- Mandatory
- The course objectives are: - Present the concepts and techniques associated with quality management. - Equip students with knowledge of the latest theoretical approaches and their practical applications regarding quality in the current context of complexity and uncertainty. - Demonstrate that the study of quality and its relationship with sustainability is essential for organizational performance. - Frame the human resources function as both a specific role within the organization and a management philosophy.
- 1 - Introduction to the Quality Issue 2 - Historical Approach to the Concept of Quality and Its Evolution 3 - Portuguese Quality System / European Quality System 3.1 - Certification of Quality Systems 3.2 - Processes 3.3 - Qualification of People 3.4 - Standardization 4 - Quality Management Systems (EN ISO 9000, 9001, 9004, and NP 4427) 4.1 - Direct Processes 4.2 - Associated Processes 5 - Social Responsibility and Quality Ethics 6 - People Management Focused on the Implementation and Development of Quality Programs
A aquisição de conhecimentos será aferida através de um teste de avaliação escrito. O desenvolvimento de competências será aferido através da realização e da discussão de um trabalho individual ou de grupo. Os coeficientes de ponderação no cálculo da nota final são os seguintes: Teste - 60%; Trabalho de grupo - 40%.
Serão aprovados os alunos que tiverem nota final igual ou superior a 10 valores nos elementos de avaliação contínua acima indicados. Caso não sejam aprovados, terão de efetuar a avaliação final.
- Semestral
- The complexity and globalization of competitiveness has made quality one of the most important factors for destinations and tourist companies to achieve a competitive advantage over competitors. The quality of services and tourism products is thus a distinguishing factor for tourist destinations and their operators. For these reasons, it is vital to implement quality management systems, as well as the certification of tourist companies, through internationally accepted technical standards. As the tourism system consists of such a vast and distinct set of products and services, it is of the utmost importance to address the quality of each of these components, in order to achieve total quality.
- Details
- Category: Discipline
- Sebastião, T. (2013). Gestão das Organizações (3ª Ed.). Lisboa: Escolar Editora. Pinto c., Rodrigues, J., Rodrigues, R., Moreira, M. & Melo, L. (2006). Fundamentos de Gestão. Editorial Presença. Sousa, A. (1999). Introdução à Gestão: Uma abordagem sistémica. Lisboa: Verbo Editora.
- Industrial Organization and Management
- 1994
- 15190
- Organization and Management
- ISLA Santarém1994-15190
- 1
- 5
- 0
- 25
- Não
- Português
- Innovative methodologies will be used, such as the application of real case studies, allowing students to explore authentic business scenarios and develop problem-solving skills. Additionally, students will be encouraged to produce a final paper that challenges them to delve into a relevant topic, applying theoretical knowledge in practice and developing research and critical analysis skills. These methodologies aim to promote active and collaborative learning, preparing students for the challenges of the job market.
- Mandatory
- The objectives of this course are: - Define and distinguish the concepts of company and the elements that compose it. - Identify and characterize the company's internal functions. - Identify and differentiate the types of organizational structure. - Analyze the theories of management of organizations, their operationalization and control - Identify the principles of organizational communication.
- 1. Organisation - Concept and types - Dimension - Ownership - Branches of activity 2. Company - Concept - Objectives and role in society - Constituent elements 3. Functions - Production - Commercial - Personnel - Finance - Strategic planning 4. Organisational structure - Concept and types - Graphical representation - Analyses 5. Management concepts and their evolution - Organisational management theories - Organisational culture - Employee participation and the top manager's responsibility 6. Organisational communication - Concept, type and players - Rules and effects
Casos práticos: 60%
Aula invertida: 20%
Produção de artigo científico: 20%- Semestral
- The aim of this course is to provide an integrated view of the different areas of management and the problems of organizations, addressing the main concepts of management, organization and its functional areas.
- Details
- Category: Discipline
- Alonso R. et al. (2015). Gramática básica del estudiante de español. Niveles A1-B1. Madrid: Difusión. Blanco, A. et al (2021). Turismo 1: Curso de español para profesionales. SGEL. Dicionário on line da Real Academia Española de la Lengua www.rae.es Ministerio de Educación y Formación Profesional, https://www.educacionyfp.gob.es/portugal/publicaciones-materiales.html Palomino, Maria Ángeles (2015). Correo Comercial. Técnicas y usos. Madrid: Edelsa Nuevo Prisma – Fusión A1/A2 (2014). Equipo Nuevo Prisma, Ed. Edinumen. Prada, Marisa, Mercé, Pilar (2018). Entorno laboral. Madrid: Edelsa. Prada, Marisa, Mercé, Pilar (2016). Entorno turístico. Madrid: Edelsa.
- Tourism Management
- 2198
- 11432
- Spanish
- ISLA Santarém2198-11432
- 1
- 4
- 0
- 25
- Não
- Português
- Presencial: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Laboratory practice: Reading and writing activities, accompanied by the development and improvement of phonetics and knowledge of grammatical structures, using gamification and project/problem-based learning. Critical analysis of case studies related to the Hispanic language and culture. 3. Simulated practice: Scenarios and activities that allow students to explore real-world situations related to hospitality and catering, applying the fundamental concepts exposed and developing practical skills. Autonomous: 4. Consolidation of the content taught in class by researching additional information on the different topics covered and developing additional work related to solving specific problems and group dynamics.
- Mandatory
- O1. To promote the knowledge of the Spanish language, as regards the concept, expressions and specific terminology related to the tourism area. O2. To develop the Spanish language hillsides, oral and written, O3. Establish the connection between the skills developed and the seizure and transfer of knowledge, focusing specifically on pathways themed travel.
- 1. Phonetic and graphemic content 1.1 Vowel and consonant system 1.2 Sentence intonation 1.3 Elementary spelling rules 2. Grammatical content 2.1 Noun and adjective morphology, determiners and the pronominal system 2.2 Conjugation of essential verbs 3. Thematic content 3.1. Personal and professional presentation Vocabulary for interactions, bookings and general information on tourist activities (telephone, email, in accommodation, restaurants, travel agencies, airport and means of transport). 3.2 Terminology related to travel documents and administrative procedures 3.3 Useful expressions for dealing with common situations in tourism and leisure 4. Cultural content 4.1 Autonomous Communities and Spanish-speaking countries 4.2 Linguistic diversity (official languages) 4.3 Geographical and cultural heritage: traditions, uses and customs 4.4 Typical Spanish cuisin
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
(...)
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- .
- Details
- Category: Discipline
- Dicionário Editora da Língua Portuguesa (2014). Porto Editora Amorim, C., Sousa, C. (2013). Gramática da Língua Portuguesa. Areal Editores Lopes, Maria do Céu (2011). Gramática da Língua Portuguesa. Plátano Editora Azeredo, Maria Olga (2016). Gramática Prática de Português. Raiz Editora
- Industrial Organization and Management
- 1994
- 4399
- Portuguese Language
- ISLA Santarém1994-4399
- 1
- 4
- 0
- 25
- Não
- Português
- In presence: 1. Theoretical/practical classes: presentation of concepts; discussion of programme contents; textual interpretation; resolution of grammatical and lexical exercises using digital tools (RED). 2. Practical classes: conversational situations; simulation of real situations; discussion of topics; brainstorming; researching information and presenting/discussing it, using digital tools (AI); solving exercises either in an intranet environment or using paper support. Autonomous: 3. Inverted classroom dynamics with information research for application in the classroom context. 4. Consolidation of the contents taught in class by researching additional information and solving exercises on the different themes and contents.
- Mandatory
- Nothing to declare.
- Nothing to declare.
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
Teste de avaliação / Frequência
06-01-2026
60%
Apresentação oral de trabalho
18-11-2025
40%
(...)
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- Nothing to declare.
- Details
- Category: Discipline
- - Abranja, N., Alcântara, A., Braga, C., Marques, A., & Nunes, R. (2018). Gestão de Agências de Viagens e Turismo. Lisboa: Lidel. - Gosson, G.; Araújo, M., Oliveira, P., Araújo, A. & Alexandre, M., (2014). Influência dos intermediários de distribuição de produtos turísticos no processo de decisão do meio de hospedagem pelo consumidor. Tourism Management Studies, 10, (2) pp 123-132. - Marzo-Navarro, Mercedes,et al. (2019). "Strengths of Online Travel Agencies From the Perspective of the Digital Tourist." in Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments, edited by Giuseppe, Granata, et al., IGI Global, pp. 187-210. - Reis, P. & Lavareda, A. (2024). Gestão de Itinerários Turísticos. Lisboa: Lidel. - Travelport, (2019). Manual do Docente Galileo Reservas, Tarifas e Emissões. Travelport.
- Tourism Management
- 2198
- 15752
- Tourist Operations and Reservation Systems
- ISLA Santarém2198-15752
- 1
- 5
- 0
- 25
- Não
- Português
- Presencial: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Laboratory practice: Visits to Travel and Tourism Agencies to observe and understand the dynamics of the sector in situ; Field research; Critical analysis of case studies related to tourism operations and reservation systems, using classroom debates. 3. Simulated practice: Simulation using specific software for distributing and selling services; Scenarios and activities that allow students to explore real-world situations related to travel organisation, applying the fundamental concepts exposed and developing practical skills. Promotion of collaborative and interdisciplinary learning. Autonomous: 4. Consolidation of the content taught in class by researching additional information on the different topics covered and developing additional work related to solving specific problems and group dynamics.
- Mandatory
- O1. To analyse the concept and role of tourism intermediation, understanding its historical evolution, contemporary trends (such as disintermediation) and identifying the various agents that make up the tourism value chain; O2. Investigate the origin and evolution of travel and tourism agencies, understand the concept, functions and different types of TTAs and analyse their own and ancillary activities that contribute to the overall service; O3. Define the concept and components of package travel and describe the process of building these trips, analysing emerging trends in this sector; O4. Understand how technology is applied to tourism operations and reservation systems, analysing how global distribution systems (GDS) work.
- 1. Tourism intermediation in the tourism value chain 1.1 Concept and role of tourism intermediation 1.2 Evolution and trends: tourism disintermediation 1.3 Agents in tourism intermediation 1.4 Tourist distribution: typologies 2. Travel and Tourism Agencies 2.1. Origin and evolution 2.2 Concept and functions of Travel and Tourism Agencies 2.3 Types of Travel and Tourism Agencies 2.4 Activities of Travel and Tourism Agencies: own and ancillary 3. Package tours as a type of tourist itinerary 3.1 Concept and components of package travel 3.2 The process of building package tours 3.3 Procedures and legal requirements when organising a package holiday 3.4 Trends in the package travel sector 4. Technology applied to tourism operations and booking systems 4.1 Online booking platforms: concept and types 4.2 Global Distribution Systems (GDS) 4.3. Other types of tools
Avaliação curricular (contínua):
A avaliação da unidade curricular, em regime de avaliação contínua, é composta por:
- Teste teórico escrito: 30% da nota final;
- Trabalho teórico-prático com apresentação: 40% da nota final;
- Teste prático com utilização do GDS Galileo: 30% da nota final.
Todos os estudantes que, neste regime de avaliação, obtenham média inferior a 9,50 valores serão automaticamente avaliados em avaliação final.
Os trabalhadores estudantes devem contactar a docente para esclarecimento de dúvidas relativas aos trabalhos de caractér obrigatório.
Avaliação final:
A avaliação final será realizada através de exame teórico-prático (100%), integrando tanto a componente teórica como a componente prática da unidade curricular.
Épocas de recurso e especial:
Nos casos de recurso ou época especial, a avaliação será igualmente concretizada através de exame teórico-prático (100%), abrangendo as componentes teórica e prática da unidade curricular.Exemplo:
Descrição
Data limite
Ponderação
Teste teórico 30% Trabalho teórico-prático 40% Teste prático (Galileo)
30%
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
- Semestral
- .
